Privacy policy

Last updated: May 5, 2026

1. Introduction

This Privacy Policy explains how Dermela collects, uses, discloses, and protects information when you use the Dermela mobile application, website, and related services. By using Dermela, you agree to this Privacy Policy.

2. Information we collect

• Personal information: Information such as your name, email address, account details, or device details when you provide them or when they are needed to operate the service.
• Usage data: App interaction data, feature usage, scan history, and support interactions.
• Image data: Photos you choose to upload or capture for AI-assisted skin analysis, mole tracking, or scan history.
• Analysis data: Educational skin scores, metrics, AI-assisted observations, recommendations, notes, and related scan results.
• Website analytics: Limited analytics data from tools such as Plausible Analytics or Cloudflare Web Analytics, if enabled, to understand website performance and usage.

3. Photo and face data collection and use

When you use Dermela's skin analysis features, you may choose to upload or capture images of your face or other skin areas. These images are collected only to generate AI-assisted educational skin insights, support mole tracking, and maintain your personal scan history.

Dermela does not use photo or face data for facial recognition, identity verification, advertising, or marketing. Photo and face data is used to provide app features requested by you.

Dermela does not sell your photo or face data. Service providers may process data only as needed to operate, secure, host, analyze, or improve Dermela, subject to confidentiality and data protection obligations.

Photos may be stored securely to provide analysis, history, and tracking features. They are retained as long as necessary to provide services to you unless you delete them or delete your account. You can request deletion of your images or account at any time.

4. How we use information

• Maintain, secure, and personalize Dermela.
• Provide AI-assisted skin insights and scan history.
• Improve app functionality, reliability, and user experience.
• Send service updates or notifications when permitted.
• Respond to support, privacy, and deletion requests.
• Comply with legal obligations.

5. Medical disclaimer and liability limitation

Dermela provides educational content and skin awareness tools only. Dermela is not medical advice, does not diagnose skin cancer, melanoma, or any other condition, and is not a replacement for professional dermatological care. Users should consult qualified healthcare providers for medical conditions, diagnosis, and treatment.

6. Changes and contact

We may update this Privacy Policy from time to time. Privacy questions, deletion requests, and account requests can be sent to support@dermela.com.

This Privacy Policy is informational and not legal advice. Consult a qualified legal professional for compliance with applicable laws and regulations.